Shipping Policy – Granny Herbs Hair Oil

Thank you for shopping with Granny Herbs. We are committed to delivering your orders safely and on time across Pakistan.

1. Order Processing Time

• Orders are usually processed within 1–2 working days

• Orders placed on Sundays or public holidays may be processed on the next working day

• During sales or high-demand periods, processing times may be slightly delayed

2. Delivery Time

Estimated delivery times:

• Major Cities: 2–4 working days

• Remote Areas: 4–7 working days

Delivery timelines may vary depending on:

• Courier availability

• Weather conditions

• Public holidays

• Operational delays

3. Shipping Charges

• Shipping charges may vary depending on your location and ongoing promotional offers

• Any shipping charges will be displayed at checkout before payment confirmation

4. Cash on Delivery (COD)

We currently offer Cash on Delivery (COD) across most areas in Pakistan.

Please ensure:

• Your contact number is active

• Someone is available to receive the parcel

5. Order Tracking

Once your order is shipped, you may receive a tracking ID or confirmation message through SMS, WhatsApp, or email (if applicable).

6. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping details.

If:

• Incorrect address is provided

• Customer is unreachable

• Parcel is refused without valid reason

then the order may be cancelled and future COD orders may be restricted.

7. Damaged or Missing Items

If your parcel arrives damaged or any item is missing:

• Contact us within 48 hours of delivery

• Share clear photos/videos of the package and products

Our team will review the issue and provide a suitable resolution.

8. International Shipping

Currently, Granny Herbs ships only within Pakistan unless otherwise announced.

9. Contact Us

For shipping-related questions or support, contact us through:

Website: Granny Herbs Official Website

Thank you for choosing Granny Herbs Hair Oil.